Delete your BTN Volleyball account
Beyond the Net Volleyball (BTN) provides a self-service way to request permanent deletion of your account and associated personal data. You can start the request here — no app installation required.
Identity confirmation required
To protect your account, deletion requires authentication. You must sign in to BTN using your existing login method (email and password, or Google sign-in). BTN does not require a password if you only use federated sign-in. No feedback survey is required to submit your request.
What is deleted
When your deletion request is processed, BTN removes or anonymizes the following associated data:
- • Profile information, position, and training preferences
- • Physical measurements and workout history
- • Skill progress, micro-skill observations, and drill completions
- • Assessment attempts and evaluation records
- • Uploaded private videos and evaluation evidence (provider-verified deletion)
- • Friend connections and social interactions
- • Notification history and consent records
- • Team memberships and coach access grants
What may be retained
Certain limited data may be retained where required by law or under an active legal hold:
- • Minimal legal records (e.g., completed billing transactions) for the legally required retention period
- • Records subject to an active legal hold (held only while the hold is active)
- • Anonymized or aggregated data that no longer identifies you
Retention follows BTN's approved, immutable retention policies. Each retained category is kept only for its approved purpose and duration, then deleted.
Family and team boundaries
Deleting your account does not delete other users' accounts or data. Parents deleting their own account do not delete their linked minor athletes. Coaches deleting their own account do not delete their team's athletes — team memberships are revoked, but athlete accounts and data are preserved.
To request deletion of a linked minor's account, a verified parent or guardian must use the separate Parent Privacy Center path within the BTN app.
Subscriptions and billing
Account deletion and subscription cancellation are separate. Deleting your account does not automatically cancel a subscription billed through Google Play, the App Store, or BTN's billing system. To stop future charges, cancel your subscription in the Billing Center or through your store's subscription settings. You do not need to wait for subscription expiration to delete your account.
Processing and completion
When you submit a deletion request, your account access is blocked immediately. Deletion processing begins right away. Provider-verified completion — including deletion of private videos from external storage — typically completes within 30 days. You will not be able to log in during this time. BTN does not display "Deleted" until the deletion job has reached a provider-verified terminal state.